Ozwell Fitness Privacy Policy

Effective Date: October 7, 2024

At Ozwell Fitness, we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you interact with our website, services, and communications. Please read this policy carefully. By using our website and services, you consent to the practices described here.

1. Information We Collect

We collect both personal and non-personal information to enhance your experience with Ozwell Fitness:

• Personal Information: This includes your name, email address, phone number, payment information, and other details necessary for creating an account, subscribing to services, or making purchases. It may also include fitness assessment data from services like Styku (access is limited to two individuals only). For childcare services, we collect the child’s name, age, and allergy information.
• Non-Personal Information: We collect non-identifiable information such as browser type, IP address, and website usage through cookies and other tracking technologies to improve our website’s performance and usability.

2. How We Use Your Information

We use your information for the following purposes:

• To provide and manage our services, including memberships, class bookings, workout, recovery, personal training programs, and childcare services.
• To process payments and manage billing for recurring memberships, using PCI-compliant methods.
• To communicate with you regarding updates, promotions, and news related to Ozwell Fitness (you may opt out of marketing communications at any time).
• To improve our website functionality and user experience through analytics and troubleshooting.
• To ensure a safe and secure environment for all members and staff, including managing your access to certain parts of the site or services.
• For childcare services, we collect and securely store information about the children for safety and emergency purposes. The childcare area is monitored by camera, and access is controlled with a secure code system.

3. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information. However, we may share your data in the following circumstances:

• Service Providers: We may share information with trusted third parties who perform services on our behalf, such as payment processors or email marketing platforms. These providers are obligated to protect your data and use it only for the services they provide to Ozwell Fitness.
• Legal Obligations: If required by law or in response to legal proceedings, we may disclose personal information as necessary to comply with legal obligations or protect the rights, property, or safety of Ozwell Fitness and its users.

4. Data Security

We take the protection of your data seriously. Ozwell Fitness employs various security measures, including SSL encryption and PCI compliance, to protect your personal information from unauthorized access, alteration, or disclosure. Childcare areas are monitored by camera, and access is restricted via a secure code. However, please note that no data transmission over the Internet or storage method is entirely secure. We cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience on our website. Cookies allow us to remember your preferences, analyze site traffic, and personalize your experience. You can modify your browser settings to refuse cookies, but doing so may affect your ability to use certain features of the website.

6. Your Privacy Rights

Depending on your location, you may have certain privacy rights regarding your personal information. These rights may include:

• Access: The right to request access to your personal data.
• Correction: The right to correct inaccurate or incomplete personal data.
• Deletion: The right to request the deletion of your personal data, subject to certain conditions.
• Objection: The right to object to the processing of your data under certain circumstances.

To exercise your rights, please contact us at [email protected].

7. Children’s Privacy

Ozwell Fitness does not knowingly collect personal information from children under 13 outside of the information collected for childcare services, which is provided by the parent or guardian. If we become aware that we have collected unauthorized information, we will take steps to delete it promptly. Parents or guardians who believe that their child has provided us with personal information should contact us immediately at [email protected].

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Any modifications will be posted on this page with an updated effective date. By continuing to use our website and services after changes are made, you accept the revised Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

• Email: [email protected]
• Address: 1077 3rd Ave SW, Carmel, IN 46032